Order processing

Orders are reviewed and prepared after payment authorization. Processing may take longer during high-volume periods, holidays, product launches, or when additional order verification is required. If a product is unavailable or an order cannot be fulfilled, we will contact you or issue the applicable refund.

Delivery estimates

Any delivery estimate shown at checkout, in an order confirmation, or in tracking is an estimate rather than a guaranteed date. Timing can vary according to product availability, destination, carrier capacity, customs processing, holidays, weather, and circumstances outside our reasonable control.

Tracking information

When tracking is available, it may take time to become active after a shipping label is created. Carrier updates can also pause while a parcel moves between facilities or crosses a border.

Shipping addresses and order changes

Please confirm your name, street address, apartment or unit number, city, region, postal code, telephone number, and email before placing an order. Contact us immediately if you notice an error. We cannot guarantee changes or cancellations after processing or shipment has begun.

International shipping, customs, and duties

International parcels may be reviewed by customs. Depending on the destination and checkout terms, customers may be responsible for import taxes, duties, brokerage fees, or other local charges. Customs processing can affect delivery timing.

Delayed, damaged, missing, or incorrect deliveries

If a parcel appears significantly delayed, arrives damaged, is missing items, or contains an incorrect product, contact us with your order number and supporting details. Photos of the shipping label, outer packaging, and product may be required.

For a delivery marked “delivered” but not received, first check the delivery location, household members, neighbors, building staff, and carrier notice. Then contact the carrier and our customer care team promptly.