Privacy Policy
Clear information about the data behind your shopping experience.
Last updated: September 15, 2026
Personal information we collect
Depending on how you interact with us, we may collect:
- Contact details such as name, email address, telephone number, and billing or shipping address
- Order, transaction, payment-status, return, and customer support information
- Account information and preferences, if customer accounts are available
- Device, browser, IP address, cookie, and website activity information
- Information you choose to provide in messages, reviews, forms, or other communications
Payment-card details are generally processed by payment providers and are not stored by us in full.
How we collect information
We collect information directly from you, automatically through the website and similar technologies, and from service providers or partners that help operate the store, process orders, prevent fraud, deliver advertising, provide analytics, or fulfill customer requests.
How we use personal information
- Process payments, fulfill orders, and provide shipping updates
- Operate customer accounts and provide customer care
- Personalize and improve products, services, and website performance
- Communicate service information and, where permitted, marketing messages
- Detect fraud, misuse, security incidents, and other harmful activity
- Comply with legal obligations and enforce our terms and policies
How we disclose information
We may disclose information to Shopify and to service providers that perform functions such as payment processing, website hosting, order fulfillment, shipping, analytics, advertising, IT support, and customer service. We may also disclose information when required by law, during a business transaction, to protect rights or safety, or with your direction or consent.
We do not sell personal information for money. Certain advertising or analytics disclosures may nevertheless be considered “selling” or “sharing” under some privacy laws.
Cookies, analytics, and targeted advertising
We and our partners, including Shopify, may use cookies and similar technologies to operate the store, remember preferences, measure performance, understand engagement, prevent fraud, and—where permitted—support personalized or targeted advertising.
Where required, non-essential technologies are used according to your consent choices. Browser settings, our cookie preference tool, and the Shopify data sharing opt-out page may provide additional controls.
Learn more about how Shopify handles consumer personal information in the Shopify Consumer Privacy Policy.
{% if data_sale_opt_out_enabled %}{% endif %}Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order administration, customer support, legal compliance, dispute resolution, security, and recordkeeping. Retention periods vary according to the type of information and applicable requirements.
Your privacy rights
Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or information about how personal information is used or disclosed. You may also have the right to withdraw consent, object to certain processing, or opt out of qualifying sale, sharing, or targeted advertising.
To submit a request, email us with the subject line “Privacy Request.” We may need to verify your identity. Authorized agents may be required to provide proof of authority. We will not discriminate against you for exercising an applicable privacy right.
Children’s privacy
Our services are intended for a general audience and are not directed to children. We do not knowingly collect personal information from children in violation of applicable law. A parent or guardian who believes a child has provided personal information may contact us to request review and deletion.
Security and international processing
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No internet transmission or storage method is completely secure. Because our business and service providers may operate in different countries, information may be processed outside your place of residence under applicable safeguards and legal requirements.
Changes to this policy
We may update this Privacy Policy to reflect changes in our practices, services, technology, or legal obligations. The revised version will be posted here with an updated date, and additional notice may be provided where required.
Need a hand?
Contact the LUMINSTEAD™ customer care team and include your order number when applicable.